Quality and risk management system

Engaging the RHENA clinic in a quality and risk management system is done, first and foremost, to improve the quality and safety of patient care.

This commitment manifests itself as areas of work, namely:

• the development of a quality-risk management culture
• stronger risk management associated with healthcare
• maintain patient satisfaction > 90%
• continue evaluation processes and spread their implementation to all sectors of activity
• encourage the participation of user representatives in the operation of the establishment
• improve ethical analysis and promote well-being
• monitor improvement actions resulting from certification.

They are defined based on:

• contracts signed with the Regional Health Agency (ARS)
• the strategic directions of the institution
• the recommendations made by HAS during the certification visit
• actions to improve the Quality Improvement and Safety of Care Plan (PAQSS)
• projects launched by the various committees
• the results of audits (internal and external) and new regulations / recommendations.